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ISO-Q provides training in Safety, Health, Environmental and Quality Management to a wide range of industries such as manufacturing, construction, mining, transport, engineering and power generation. The training solutions are tailor made to meet the different client needs.

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Title BASICS OF TOTAL QUALITY MANAGEMENT (INDUCTION) Code QMS-506 NQF Level 5 Objectives • Create customer care awareness in employees; the survival techniques • Make employees be cost conscious in the work transactions • Understand environmental change as a need for influencing quality of service • Determine customer supplier need for improving quality of service from both internal and external perspectives • Appreciate contribution of every step and process of work as a lead to success or failure in work • Accept human resource contribution to effectiveness, efficiency, excellence and quality of service Content • Quality Problem determination and defining • Quality Circles Development • Team Building • Quality Tools and Quality Techniques • TQM Success Duration 1 Day Mode of Instruction Direct, face to face facilitation of learning supporting participants during the learning process using; Prepared learning materials Practical exercises Audio visuals aids Assessment Tools • Knowledge Questionnaire • Practical Performance Checklist • Oral Tests